Customer Testimonials
We have been looking for a different vehicle for quite sometime, not in a hurry to buy as it was more important for us to find the right vehicle. The people at INFINITI of Lubbock have been fantastic to work with, their patience, kindness and understanding have been refreshing to see in today’s fast paced world. Specifically Abraham & David, were there to answer our questions and help during the process. We highly recommend this team.
Very knowledgeable about how to process our request. Everyone was very nice and helpful.
Second vehicle purchased at Infinity and hands down the best dealership I have ever purchased from. David Abbott was my sales manager and he is excellent. Jay Horn handled all of the financing and was incredible. If you want the best experience making a vehicle purchase go to INFINITI and speak with these gentlemen. They listen to what you want and actually help you make a major purchase that is beneficial to you. They do not push you to make a quick and indecisive decision. They work very hard to align your goals with theirs.
This was such a quick and easy way to purchase my new vehicle!! I am so pleased & I can’t wait for it to get to Albuquerque. Thank you Abraham and Jay
I’m very pleased with the sales staff. They were very professional.
Excellent customer service and very friendly!
Thank you for helping me get my car towed to you from Dickens and replace my tire!
They had us in and out in the time frame we gave. Only down side is our sales man never gave us his number/card. Only issue we had! Just would recommend to him to do that so we could refer people.
Very friendly and quick
Great customer service. Went way and beyond. We appreciated all of Abraham’s help
David and Jay were super amazing to work with!! They had my car all ready and paperwork ready when we got there and ready to go!! I absolutely LOVE my car!!!
Erica was super wonderful in helping get my oil change done! The oil change was quick and had no issues, also the price was very reasonable. Everyone was super friendly and nice and made me feel comfortable! Erica was patient with my questions and I will definitely be going back for future maintenance and recommend my friends and family too!
100% satisfied, found what I read looking for. David was courteous and professional.
Called James Lyon on Wednesday…they delivered my new car on Thursday!!! Deal made over the phone. How much easier can it get!!!
We found the McGavock INFINITI Dealership staff to be extremely interested in helping us with any and all questions we had about their vehicles. They are serious about working with their customers and finding ways to meet their needs. Although our salesman was new, the sales and finance staff at McGavock INFINITI in Lubbock worked as a “Team” in helping us with our new vehicle. The are truly the BEST, not just in the west, but in all Texas! We WILL be back in the future.
Infinity of Lubbock was wonderful for my service. I look forward to them helping with all my car’s service needs.
Great communication from Erica and Patrick. They evaluated my car and realized that the other mechanic shop was inaccurate in their assessment. We were in and out quickly! Thx
Got me in quickly and finished on time
They were very friendly and completed my vehicle issues with the utmost care.
Greatest experience. Patrick is an amazing service dept supervisor
It was very easy to schedule my oil change and they had me in and out very fast. It was convenient for me to have access to workspace while I was waiting as well.
Took my Land Rover Defender to have the battery replaced. They quoted me a service fee of $49 to install it assuming it would take 20 minutes to install and test. It ended being much more work and took a full hour, maybe a little more. They honored their price quote and only charged me the $49 installation fee. They " registered" the battery with the vehicle's computer system. All the electronics seem to be working fine and no data lost. Good job!
I recently had an issue with my car after a tire rotation at INFINITI of Lubbock, where one of the wheels unfortunately came off and caused some damage to my rim, tire, and SUV. I want to commend the dealership and service team for their outstanding handling of the situation. From the moment I reported the problem, their customer service team was incredibly responsive and empathetic. They took immediate action to assess and address the damage as soon as I was able to get the car to their service department. The service manager, Patrick Hayes along with Erica Mendez, went ...
Friendly and helpful
Great sales and easy to deal with. Simple and fast. Hreat selection.
Tim was very helpful & made my lease buyout process extremely easy. They have one of the nicest facilities I’ve seen & kind staff.
Josh from Nissan was very patient and helped assist in a great sale at the INFINITI dealership. While James handled a negative situation and turned it into a positive experience for us! The car buying process can be stressful but both Josh & James exemplified professionalism & teamwork while also representing Nissan & INFINITI in a positive manner.
Tim was great. Very pleasant. No pressure. Made us feel at ease and I left feeling like I got a good deal.
Great people.
Erica was very friendly and talked us through every step. Very professional. Great experience.
Great customer service! Great Work! It did take longer to get parts in than expected is the only negative.
Love my new QX50!
Scott, David, James and Patrick are amazing folks!
Great buying experience. Will definitely do business with them again.
Amazing experience! I hate car shopping but Matt made it fun and not stressful. I never felt pressured and always thought the process/information was transparent! Completely different than what I felt at other dealerships.
I highly recommend INFINITI service team! Very friendly fast and professional!! Great service
Best service best people Always
INFINITI of Lubbock has always taken care of me. Their customer service is fantastic! Very friendly and helpful. They go the extra mile to make sure that your car is repaired to their very high standards. Their customer service is the reason why I just bought another INFINITI.
Such a wonderful place to shop for a car. Great inventory to choose from. Matthew was such an awesome man to work with. So was Scott. Jay Horn was amazing also. Number one reason for going here “ they care about the customer” they work you, and when you leave you feel great knowing you are in good hands.
Very friendly staff from the bottom up. Just overall good experience!
I loved dealing with INFINITI, they have been great every time!
Very helpful diagnosing and fixing a problem we had with our vehicle, I highly recommend!
Always top-notch service at INFINITI of Lubbock. I even got a text from the service man Patrick while they were changing the oil in my car asking if I had any questions or concerns and I could text him back. I bought my Q 60 red S sport there in 2017 and I still love that car.
Efficient and easy. Scheduled an appointment. Everyone friendly. Seamless experience
Great experience and knowledge staff. Great car buying experience.
Tim was my salesman he was great. Not pushy and very nice. Great face for the company. I brought a new used 24 Nissan Pathfinder. They gave me the right price for my trade in.
Matthew did an excellent job today! The entire experience was perfect. We arrived with the intent of purchasing a particular vehicle. Since those choices didn’t work out, Matthew located a QX50 for us. I LOVE my new car! If you’re in the market for a new or used vehicle, Matthew is your man! He’s very professional and knowledgeable about all of the vehicles McGavock INFINITI has to sale. Great place to buy a car!
My buying experience here was great! Tim our salesman was very nice, patient and made us feel comfortable to earn our business. James in finance also made sure I was comfortable with everything and worked to get me at the best rates possible. Final closing was a breeze. I’d recommend this place to anyone.
Great service, friendly and fast!
Matthew Canales was great, we purchased a used Nissan Maxima and the process was quick and he we are super happy. Definitely recommend Matthew.
I arrived at the dealership for a routine service department issue. I was greeted with friendly, welcoming staff. As I waited, I viewed the floor and became intrigued with the inventory. The sales team was unassuming with zero pressure, unlike other dealerships. Let's just say I was able to make a decision feely, without pressure, and subsequently drove away with a new car. The entire process was seamless. Highly recommend Lubbock Infinity.
I love the way the staff treated me like family, i was honestly shocked at how friendly they were....i felt so relaxed while i waited for my G35 almost felt like i could take an after noon nap...🤣 thanks goes out to the INFI FAMILY N STAFF!
Great experience with top service & attention to my needs & able to provide useful information with their products. I welcomed the attention I was given when inquiring on various vehicles while having current vehicle serviced & explained I wasn’t in the market for a newer vehicle at this time.
Very good customer service
Always get great service at this dealership!
I had a very good experience with my purchase from INFINITI. Crystal and Jay were very friendly and efficient. Thank you for your help.
David was absolutely great.
Repairs were made in a timely manner and service staff very helpfyl.
Excellent service .
They are professional, efficient, and friendly. They make getting an oil change as painless as possible.
Chuuuch!!!
They are 1st class!! No pressure sales. Superior service. And an all around great place to trade .
Great service, very quick turnaround.
The team at INFINITI of Lubbock was very professional and nice to us. They were very through working on our car.
Very informative and respectful people.
Very nice people and great service! Matthew Canales is a wonderful salesman!
Starting will Izzy and then Jay and David. All 3 maybe my experience great. I never even had to step foot in the dealership and everything was handled smoothly.
Had a great experience at Infinite of Lubbock. Made the whole car buying experience a breeze. Thanks to Rantrell Johnson. He always goes above and beyond to get us a good deal
Always great service, very nice & clean place, the staff always friendly when getting you.
Bought multiple cars from McGavock Nissan which happens to own Infinity of Lubbock also. Amazing service at both dealership. Fair pricing, no pressure and the service department’s really take care of you. Chris Attanasio is the best salesman I’ve ever worked with. We have purchased 3 Nissans from him and we decided we wanted an Infinity he treated us like family. Cannot say enough about these 2 dealerships and Chris. Top notch!!! If I could give more than 5 stars, I would!!!! Brit