Customer Testimonials
I had a great experience purchasing a vehicle from Infinity of Lubbock. David, our salesman was awesome to meet and work with and from our experience I am sure that we will be back to get the next family vehicle from INFINITI of Lubbock!
Fast n friendly.
Very prompt and professional, excellent service
Great experience, nice facility and awesome car!
Great professional staff all the way around!! Thanks all!! Special thanks to Chris!!
Great customer service. Very friendly group.
Easy and professional
The staff and service are excellent!
Awesome team...great price, awesome professionalism..thank you Blake and Jay
The service department was professional. My car was handled with care. I was kept informed of the services performed and nothing was done without my approval. Very happy with the service.
Their gas and go program is out of this world. So simple to service your vehicle while making repairs to your vehicle with very little out of pocket expenses. Wonderful place to do business!!!
The customer service I received was exceptional. Tim and the financial advisors went above and beyond to ensure I could purchase my vehicle with cash. They truly made me feel like a valued member of the INFINITI family. Thank you to the best team in the car business! Ella
The service was great and taken care of quickly. The staff is always very friendly and helpful.
Excellent service Love going there
Awesome experience
Great Service!
Tim helped us find just the right car without a high pressure sales approach. We love our new QX50!
Great service! Promptly done
One of the fastest used car buying experiences I have had! Was in and out with my new to me car in less than 2 hours. They made it easy and painless!
We had a great experience buying a car at INFINITI of Lubbock! David went out of his way to help us get exactly what we wanted in a vehicle, not just to sell us a car. He and Jay were professional yet, laid back and fun to work with!! We might have even talked a little politics while we were there!! They had us in and out quickly! We will definitely go back to INFINITI of Lubbock for vehicle purchases in the future!
They were very thorough and time efficient! I love the detail they give and how they explain things to you.
Excellent, knowledgeable salespeople. No pressure, quick process
Erica Mendez was the best possible help I could’ve asked for! Got me in the perfect car for my daily needs at a great price ! Definitely recommend
I have been in multiple times and Erica is always so welcoming and such a great human being! Her customer service is 10/10.
I highly recommend INFINITI Service. I needed an oil change and a state inspection. Erica was kind and got me right in. I will be coming back.
I can always count on INFINITI they’re always there with a helping hand! Erica is services is absolutely amazing she is always ready to help with a smile on her face we definitely need more people like her in customer service! ☺️
Erica Mendez works at the Service Desk of INFINITI of LBK. She greets you with a smile & she’s there to help!! She will take great care of you. I would recommend this dealership to anyone looking for service or sales!!!
Erica helped us out and was great! Very sweet, and so kind!! Definitely will be coming back for service next time on my car.
Erica was amazing! Thank you for the help and making the service process so easy!
Erika did an amazing job helping me with what I needed!
10/10 customer service! I was really pleased with the care Erica had shown me in a stressful time. I will tell all my friends to go on over to Infinity!
I live two hours away from this dealership, when I reached out about what I was looking for over the phone, James helped me fast and efficiently with great pricing. I’m extremely happy with how easy they made the whole process without having to be there in person. And one I arrived they had everything ready and was done and out within an hour! Will definitely be recommending them to everyone I know!
This is the best car buying experience I have ever had. I have purchased many many cars in my lifetime including out of state vehicles. This transaction went quickly and I had the car in a different state within 2 days of signing. I had worked on another car out of state and a local vehicle at the same time and even the local one could not get it done this good and fast. James and Abraham made it happen and easily at that. Could not have been better. I WILL buy a vehicle from them again. Never a better experience!!!! ...
We have been looking for a different vehicle for quite sometime, not in a hurry to buy as it was more important for us to find the right vehicle. The people at INFINITI of Lubbock have been fantastic to work with, their patience, kindness and understanding have been refreshing to see in today’s fast paced world. Specifically Abraham & David, were there to answer our questions and help during the process. We highly recommend this team.
Very knowledgeable about how to process our request. Everyone was very nice and helpful.
Second vehicle purchased at Infinity and hands down the best dealership I have ever purchased from. David Abbott was my sales manager and he is excellent. Jay Horn handled all of the financing and was incredible. If you want the best experience making a vehicle purchase go to INFINITI and speak with these gentlemen. They listen to what you want and actually help you make a major purchase that is beneficial to you. They do not push you to make a quick and indecisive decision. They work very hard to align your goals with theirs.
This was such a quick and easy way to purchase my new vehicle!! I am so pleased & I can’t wait for it to get to Albuquerque. Thank you Abraham and Jay
I’m very pleased with the sales staff. They were very professional.
Excellent customer service and very friendly!
Thank you for helping me get my car towed to you from Dickens and replace my tire!
They had us in and out in the time frame we gave. Only down side is our sales man never gave us his number/card. Only issue we had! Just would recommend to him to do that so we could refer people.
Very friendly and quick
Great customer service. Went way and beyond. We appreciated all of Abraham’s help
David and Jay were super amazing to work with!! They had my car all ready and paperwork ready when we got there and ready to go!! I absolutely LOVE my car!!!
Erica was super wonderful in helping get my oil change done! The oil change was quick and had no issues, also the price was very reasonable. Everyone was super friendly and nice and made me feel comfortable! Erica was patient with my questions and I will definitely be going back for future maintenance and recommend my friends and family too!
100% satisfied, found what I read looking for. David was courteous and professional.
Called James Lyon on Wednesday…they delivered my new car on Thursday!!! Deal made over the phone. How much easier can it get!!!
We found the McGavock INFINITI Dealership staff to be extremely interested in helping us with any and all questions we had about their vehicles. They are serious about working with their customers and finding ways to meet their needs. Although our salesman was new, the sales and finance staff at McGavock INFINITI in Lubbock worked as a “Team” in helping us with our new vehicle. The are truly the BEST, not just in the west, but in all Texas! We WILL be back in the future.
Infinity of Lubbock was wonderful for my service. I look forward to them helping with all my car’s service needs.
Great communication from Erica and Patrick. They evaluated my car and realized that the other mechanic shop was inaccurate in their assessment. We were in and out quickly! Thx
Got me in quickly and finished on time
They were very friendly and completed my vehicle issues with the utmost care.
Greatest experience. Patrick is an amazing service dept supervisor
Erica made things very easy to schedule my oil change and she had me in and out very fast. It was convenient for me to have access to workspace while I was waiting as well.
Took my Land Rover Defender to have the battery replaced. They quoted me a service fee of $49 to install it assuming it would take 20 minutes to install and test. It ended being much more work and took a full hour, maybe a little more. They honored their price quote and only charged me the $49 installation fee. They " registered" the battery with the vehicle's computer system. All the electronics seem to be working fine and no data lost. Good job!
I recently had an issue with my car after a tire rotation at INFINITI of Lubbock, where one of the wheels unfortunately came off and caused some damage to my rim, tire, and SUV. I want to commend the dealership and service team for their outstanding handling of the situation. From the moment I reported the problem, their customer service team was incredibly responsive and empathetic. They took immediate action to assess and address the damage as soon as I was able to get the car to their service department. The service manager, Patrick Hayes along with Erica Mendez, went ...
Friendly and helpful
Great sales and easy to deal with. Simple and fast. Hreat selection.
Tim was very helpful & made my lease buyout process extremely easy. They have one of the nicest facilities I’ve seen & kind staff.
Josh from Nissan was very patient and helped assist in a great sale at the INFINITI dealership. While James handled a negative situation and turned it into a positive experience for us! The car buying process can be stressful but both Josh & James exemplified professionalism & teamwork while also representing Nissan & INFINITI in a positive manner.
Tim was great. Very pleasant. No pressure. Made us feel at ease and I left feeling like I got a good deal.
Great people.
Erica was very friendly and talked us through every step. Very professional. Great experience.
Great customer service! Great Work! It did take longer to get parts in than expected is the only negative.
Love my new QX50!
Scott, David, James and Patrick are amazing folks!
Bought multiple cars from McGavock Nissan which happens to own Infinity of Lubbock also. Amazing service at both dealership. Fair pricing, no pressure and the service department’s really take care of you. Chris Attanasio is the best salesman I’ve ever worked with. We have purchased 3 Nissans from him and we decided we wanted an Infinity he treated us like family. Cannot say enough about these 2 dealerships and Chris. Top notch!!! If I could give more than 5 stars, I would!!!! Brit