Customer Testimonials

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Google Apr 18, 2024

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Google Apr 17, 2024

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Google Apr 17, 2024

I had a very good experience with my purchase from INFINITI. Crystal and Jay were very friendly and efficient. Thank you for your help.

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Google Apr 13, 2024

David was absolutely great.

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Google Apr 12, 2024

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Google Apr 12, 2024

Repairs were made in a timely manner and service staff very helpfyl.

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Google Apr 11, 2024

Excellent service .

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Google Apr 10, 2024

They are professional, efficient, and friendly. They make getting an oil change as painless as possible.

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Google Apr 6, 2024

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Google Apr 4, 2024

Chuuuch!!!

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Google Apr 1, 2024

They are 1st class!! No pressure sales. Superior service. And an all around great place to trade .

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Google Mar 30, 2024

Great service, very quick turnaround.

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Google Mar 29, 2024

The team at INFINITI of Lubbock was very professional and nice to us. They were very through working on our car.

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Google Mar 28, 2024

Very informative and respectful people.

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Google Mar 27, 2024

Very nice people and great service! Matthew Canales is a wonderful salesman!

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Google Mar 25, 2024

Starting will Izzy and then Jay and David. All 3 maybe my experience great. I never even had to step foot in the dealership and everything was handled smoothly.

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Google Mar 25, 2024

Had a great experience at Infinite of Lubbock. Made the whole car buying experience a breeze. Thanks to Rantrell Johnson. He always goes above and beyond to get us a good deal

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Google Mar 24, 2024

Always great service, very nice & clean place, the staff always friendly when getting you.

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Google Mar 24, 2024

Excellent customers service/ Excellent advisor/ very nice people

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Google Mar 24, 2024

Wonderful place, bought my Infinity there, Our Car Saleman was very helpful with the purchase, definitely will see them with my next car

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Google Mar 24, 2024

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Google Mar 22, 2024

Great service, even got a car wash.

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Google Mar 20, 2024

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Google Mar 19, 2024

My car broke down in a parking lot and they sent 2 mechanics to help. They were able to change out my starter right there so I wouldn’t have to pay for towing. Very polite, great customer service, and willing to go out of their way for a customer.

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Google Mar 19, 2024

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Google Mar 19, 2024

I’ve been an INFINITI customer for over 15 years, but I always deal with my service advisor in Austin. My FX35 broke down on a recent drive to Colorado, but thankfully it happened in Lubbock. I say thankfully because of my experience with the folks at INFINITI of Lubbock. Short staffed a bit over spring break, Patrick and his team took exceptional care of me. I left my car and continued my drive. I didn’t have cell service, so needed to check in on my own time. Patrick had a diagnosis the next day, clear communication, and was always ...

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Google Mar 19, 2024

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Google Mar 17, 2024

Great service. Highly recommend.

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Google Mar 17, 2024

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Google Mar 17, 2024

The car I called about was waiting for me when I arrived. We decided to buy and the whole process was very quick. I love the online option of signing paperwork! David Abbott was very knowledgeable about the car and got us set up quickly with the app and info on the car.

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Google Mar 17, 2024

Awesome place to buy a vehicle. They worked with us in every which way possible. Gave us exactly what we needed on trade no hassle. Paperwork was ready to sign when we got there. The vehicle we bought was exactly what they said it was, clean from front to back detailed and shining like new. Easiest and best experience I’ve ever had buying a vehicle. Highly Recommend!!

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Google Mar 17, 2024

James was great! Friendly, fast service and they gave me everything I asked for. Amazing place and friendly customer service! I will definitely come back here to get my next vehicle!

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Google Mar 16, 2024

Patrick was very professional, accommodating, and courteous with us being from out of town. Competent and prompt mechanic work. Changed out radiator in 6 hours. That’s good teamwork. Thank you. We will return as needed.

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Google Mar 16, 2024

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Google Mar 15, 2024

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Google Mar 15, 2024

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Google Mar 14, 2024

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Google Mar 13, 2024

The wait wasn't long and everyone was so nice.

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Google Mar 10, 2024

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Google Mar 8, 2024

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Google Mar 7, 2024

Made my appointment online. Then showed up for the appointment. Everyone is so nice and pleasant and extremely helpful. I had come in to have my vehicle serviced before going on a trip. It was quick and went very smoothly. Thank you for such great customer service. You made me feel very welcome! Thank you so much!

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Google Mar 7, 2024

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Google Mar 6, 2024

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Google Mar 3, 2024

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Google Mar 3, 2024

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Google Mar 3, 2024

The service provided by INFINITI was excellent. Erica did an outstanding job in handling my vehicle key situation.

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Google Mar 3, 2024

This is the 3rd time I've been to INFINITI of Lubbock, and all the way from Midland, Tx. Their prompt, professional, and consistent. Will definitely use them again!

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Google Mar 2, 2024

My recent qx60 purchase here was enjoyable and actually fun. David, our sales person really listened and tried to accommodate all the things i wanted in a car. He answered all my questions and went through the car feature explanation very well. I experienced no sales pressure - only professional care. The dealership has a professional and appropriately "relaxed" vibe. Everyone has an office with a wall of glass ... An open feel. I'm glad I found my car here and I will definitely be back if I ever have any car issues and for regular maintenance.

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Google Mar 2, 2024

I have never had a more pleasant experience shopping for a car. I dread it but these guys were a pleasure to deal with. And yes I did buy a car

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Google Mar 1, 2024

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Google Feb 29, 2024

Excellent service by Patrick. Went above to fix what needed to be done and kept me informed along the way during the day.

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Google Feb 28, 2024

Infinity is always reliable...great service experience, friendly staff, pleasant facility and...they are appreciative of the business.

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Google Feb 23, 2024

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Google Feb 21, 2024

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Google Feb 20, 2024

Fastest Car deal I've ever been involved with.. My wife loves her New QX70.. Great salesman and finance officer.. Might have found my forever home, for buying vehicles..

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Google Feb 20, 2024

Friendly staff, brake pads were changed on my Mini Cooper. Service department was fast, efficient and not over priced. If my car needs further repairs, I would certainly use these great people again!

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Google Feb 17, 2024

The service is absolutely amazing. The staff is always professional and truly exceeds my expectations with every visit.

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Google Feb 15, 2024

Great experience. They gave me a great deal on the QX50 we bought. We had been searching for a luxury vehicle at other dealerships in Lubbock, but INFINITI of Lubbock said they did not want me to buy some other place! And they proved it by beating the price on any comparable vehicle at other dealers. David Abbott answered all my questions and made sure everything was right with the car. They detailed it and filled it with gas before we picked it up. A plus experience. No reason to go any place else to buy an INFINITI or any ...

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Google Feb 15, 2024

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Google Feb 12, 2024

Great customer service, very attentive sale representative...

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Google Feb 8, 2024

Infinity of Lubbock makes scheduling my service/oil change appointments so easy! Online scheduling and progress updates during the service are convenient and thorough. The staff is very friendly, accommodating and complete the service in a timely manner. The service department always earns 5 stars!

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Google Feb 7, 2024

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Google Feb 2, 2024

Great sales team!

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Google Feb 1, 2024

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Google Jan 31, 2024

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Google Jan 30, 2024

Will definitely be taking my vehicle back, very friendly, efficient and everyone was great. Thank you so much will be letting friends and family know to come and see y’all! Thanks again!!!

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Google Jan 26, 2024

Excellent experience! Scott F treated me like family! Love my new car but also would buy another just because of the people!! Highly recommend!!

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Google Jan 23, 2024

Fantastic, professional service!

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Google Jan 20, 2024

We recently bought a QX50 and traded in our older QX70 SUV. We were very happy with the whole process of buying a new car. Matthew, our salesman, was terrific. We are super happy with our new car! Thanks, INFINITI!

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Google Jan 20, 2024

very friendly and quick ! great service

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Google Jan 20, 2024

Amazing customer service!!

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Google Jan 20, 2024

Erica Mendez was fantastic to work with and got everything taken care of with my car!!! I know if I have any further issues, she will get it taken care of for me!!!

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Google Jan 19, 2024

I appreciate Erica keeping me updated on what was happening with my car very professional.

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Google Jan 19, 2024

Tim and Reagan made it super simple. I was in and out with a new car.

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Google Jan 18, 2024

They are great 👍

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Google Jan 17, 2024

Nice place to buy a Car

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Google Jan 16, 2024

Had a great experience with INFINITI of lubbock. They changed my oil and air filters for a very reasonable price. Rotated all 4 of my tires and washed and vacuumed it too. We were really impressed with their service.

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Google Jan 14, 2024

Always helpful, courteous & extremely prompt every time I take my vehicle in for service.

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Google Jan 14, 2024

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Google Jan 14, 2024

This was an out of state shopping experience that finalized with a trip in-person to test out and purchase a used vehicle from INFINITI of Lubbock; a Mazda at that. Handled by a new employee Matthew Canales, he did an awesome job. And between juggling multiple parties involved, sending videos and consistent communication, I can highly recommend INFINITI of Lubbock as a place to shop for your next car. Love the car I bought!

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Google Jan 14, 2024

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Google Jan 13, 2024

Entire experience was amazing. Friendly and knowledgeable service department. Thank you for speedy service.

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Google Jan 13, 2024

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Google Jan 8, 2024

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Google Jan 8, 2024

INFINITI is always quick with their work and it’s always done well. They are very accommodating and help me out in any way they can when I need it. I love my INFINITI and will definitely be a return customer in the future (service and vehicle shopping) ✨

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Google Jan 7, 2024

Great. Fast and furious. Tim was bery knowledgeable about the car and all the features. Friendly and efficient.

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Google Jan 5, 2024

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Google Jan 4, 2024

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Google Jan 3, 2024

A+++ dealership! Awesome team, quick and easy transaction. David Abbott our salesman worked hard to meet all our needs. Thank you!

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Google Dec 31, 2023

Outstanding experience, would highly recommend! Honestly, it was the quickest, least painful experience we had car shopping in forever. James was outstanding! Thank you!

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Google Dec 31, 2023

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Google Dec 30, 2023

From the start the salesman was accommodating and easy to talk to. Wasn’t pushy. After looking at 4 vehicles we ultimately decided to go with a QX80, pending what was the best price. They gave us a fair trade in value (no low balling) and from then on, we felt that they were being completely transparent with us. Good people and business to deal with. Thank you!

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Google Dec 30, 2023

David in sales was great. He was patient and informative.

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Google Dec 21, 2023

INFINITI of Lubbock service dept crew are an awesome bunch very welcoming and friendly people. I felt at home with Erica and she bakes the best cookies… Mason is very knowledgeable in the mechanic dept. I was in and out in a timely fashion for what was rendered. Service was excellent I would hang out with them on a Saturday even if i did not need service just an awesome group Thanks guys-Christy C

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Google Dec 19, 2023

Friendly and efficient

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Google Dec 18, 2023

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Google Dec 17, 2023

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Google Dec 13, 2023

Great customer service

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Google Dec 12, 2023

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Google Dec 12, 2023


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