Customer Testimonials
Great service
Fast, professional and friendly.
Cody Campbell was the service associate. He was warm, and made the whole experience great! He made sure to show he was listening and to keep me informed of additional changes needed. He appeared hard working and appreciative of my choosing INFINITI.
I am so thankful for everyone at INFINITI of Lubbock. They are kind, patient, and knowledgeable. It has been my pleasure. James, Ashlyn, and Oliver are great!
Excellent and personal freindly service from everyone we dealt with, the easiest car purchase we've ever made! Thank you David Abbott for a low pressure and honest transaction on an almost new 2020 Hyundai Veloster .
Everyone is so friendly and efficient. I felt like we had known each other before, they were just on that level. It was a special day, thank you David and all
Outstanding customer service..Friendly, honest and professional people, Also the store was nice and clean.. I recommend this place!
It's my second time going to this location. Staff has been professional and thorough. They go over the work you have requested as well as things they might find. It's never you have to get this or else. It's always just for your information. I even heard one of the service reps tell a customer they would try to get something covered even though the warranty has expired. Hope that worked out. But it's just the fact that he would try. I'm sure it made that customer feel better. If you have an INFINITI, you ...
David Abbott and the entire team made purchasing my new to me QX 30 a pleasant experience!
Bought multiple cars from McGavock Nissan which happens to own Infinity of Lubbock also. Amazing service at both dealership. Fair pricing, no pressure and the service department’s really take care of you. Chris Attanasio is the best salesman I’ve ever worked with. We have purchased 3 Nissans from him and we decided we wanted an Infinity he treated us like family. Cannot say enough about these 2 dealerships and Chris. Top notch!!! If I could give more than 5 stars, I would!!!! Brit
The service department at this dealership is A+. It is an inconvenience since we are from out of town but it is worth it!
Quick service for factory recall work. Pleasant and prompt service.
Quick and friendly with free wifi
Their whole experience was fairly good .I like d the fact the whole place was so clean . Every One I talked to was very polite .Thanks for every thing . Ron Freeman . .
Mark and Tara was absolutely great in Service Dept. It’s hard to come across great customer service nowadays but at INFINITI of Lubbock they lead the way. I appreciate how quick they got maintenance accomplished on my car and made me and my wife feel welcomed upon arrival. Highly recommend!
Love the way we get treated at INFINITI of Lubbock. No matter how busy , they treat everyone as if they were the most important person there. Great bunch of people.
Had an Airbag Recall performed on 2006 FX35. The service manager and all staff are friendly and professional. Waiting area is clean and comfortable.
Mark is a pleasure to deal with in service department. He called regularly to update us on ordered part and gave assurance we were getting best service. I appreciate him! Thanks for vacuuming and cleaning INFINITI too! 😁
The best experience EVER !!! Ashlyn Fife and M’Lis Landis are the dream team !! If you’re gonna get a new car GO TO THEM !! Ashlyn Fife is super professional but welcoming and trusting all at the same time ! M’Lis goes through the paper work thoroughly and answers all the question you may have! These girls are very impressive ! I drove 5 hours just to buy my car from them and TOTALLY WORTH IT !!!
I appreciate Cole and Adam taking the time to make sure I was comfortable with my purchase. 👊
The team at McGavock INFINITI is stellar! My car buying experience, two times already, has been seamless. The dealership is beautiful, and with the long process of car buying, there’s no other dealership I’d rather be at. Ashlyn is very knowledgeable and made me feel as if we were long time friends! I absolutely love my 2021 QX80! Thank you to the wonderful team at McGavock!
Great service!
Excellent service
Friendly folks& great service!
Our Infinity QX60 just died on our way from Houston to my uncle’s memorial in Hereford, Tex. We were towed to Abilene McGavock Nissan where they GAVE us a car to go on to the memorial. Very nice people there! The Nissan dealership called us later that day to let us know the car would be towed to the Lubbock Infinity Dealership for warranty work. (They could have repaired it and charged us). On Saturday, there was only one technician working, but he repaired our car. On Monday, we drove to Lubbock to pick it up, and then drove ...
Simple & easy to deal with. Highly recommend
Very fast and very polite staff. I did share that when my phone syncs with the car there is terrible static the first attempt or it will not connect the first try. I have to hang up and try again. The staff stated that they don’t have any customers with a similar issue but I was welcome to bring it back another day. No offer to look at it and see if they could solve the issue. I know these are first world problems but I would like to be able to use my hands free feature on the ...
No pressure sales. Listened to my wants and helped me move towards my goal. First rate customer care. I would recommend anyone to give them a look.
The guys at Infinity were great, they made the process quick and easy…will definitely buy from there again.
Ashlyn Fife and the entire INFINITI of Lubbock staff provided top-notch customer service from the moment I walked in the door! I had a very specific car in mind and Ashlyn found exactly what I was looking for in record time! Thank you for a wonderful car-buying experience, Ashlyn! I look forward to doing business with you again in the future!
Friendly, Efficient and fast service I love INFINITI of Lubbock
Had a great experience buying a used car. Our sales lady Ashlyn was great.
Worked with me during the entire process, answering all questions. I never felt like they were just trying to sell a car by hook or crook. I'll recommend this dealership to anyone.
Ashlyn Fife did an amazing job. She made the experience very enjoyable. I normally dread dealing with sales but she was awesome to work with! Great job!!!!!
Couldn’t have asked for a better car buying experience! My salesperson (Ashlyn Fife) and finance manager (M’Lis Landis) were knowledgeable, straightforward and a pleasure to work with. I appreciate the ease of the process and the fact that they were mindful of my time.
Great service on June 12th Taylor was professional and the guy was great too. Service was done promptly and my car was washed and vacuumed which was nice. Thank you!
The whole experience was great, from the test drive, then the decision. Ashlyn was wonderful and very knowledgeable.
I appreciated the wash and vacuum, and the service was courteous and efficient. I didn't expect to pay so much for two air filters, but overall it was a good value.
Great service. Jerry has a great sense of humor with transparency and no pressure. Loved our experience.
Great experience with INFINITI! Smooth process. Our salesperson, Crystal Duncan, was accommodating and hard working. She was never pushy and ensured we were comfortable throughout the process. Got the vehicle we wanted, at the right price and got us out the door in half a day. Best and fastest experience we’ve ever had. We are Infinti loyalists now.
Amazing customer service!! Super friendly staff. Hit the EASY button and go see them.
Great salesman, David S, know his stuff and very friendly and accommodating.
McGavock Nissan and INFINITI of Lubbock are both outstanding dealerships. We purchased out new 2019 Nissan at INFINITI Saturday, and the process was seamless. Our sales person was knowledgeable and informative, and she got the ball rolling. The process was fast from test drive to drive out, including finance and paperwork. It was a great experience.
I really had an amazing experience at INFINITI of Lubbock yesterday. Zach Westerman was a great salesman. He was very friendly, informative and no pushy sales. Finance lady was funny and knowledgeable. The whole process was quick and my tank was full and car detailed before I walked out the door. Next day follow up was appreciated. I would definitely buy more vehicles from this dealership.
They provide quality service and value their customers.
I had one of the best sales experience, purchasing from INFINITI of Lubbock. I highly recommend this dealership for anyone out there looking for a new/used vehicle. They will treat you with the utmost respect, and their staff is super friendly and very professional. I would like to thank Ashlyn for working with me and helping me find the vehicle that fit my budget, and with all the features I was looking for! Also, I like to say thank you to Jason, for working with me to meet my monthly payment expectation, and dealing with the lender to get ...
Always great service, great customer care..
Very professional and friendly service. Thank you!
Get service department, Mark took very good care of us.
