Customer Testimonials
We have purchased a second vehicle from INFINITI of Lubbock and I will purchase more vehicles from them in the future. All the staff is helpful and friendly and they get the job done without a lot of pressure or tactics. Simple car buying experience and great service after the sale! Love love!!
20 out of 10 would reccomend giving them your business. Easily the best and most professional sales team I've ever worked with. Got handed a curveball about my previous trucks past and they helped me work through it to get me into what I wanted at the price point I wanted. Can't say enough about my experience, will definately reccomend them to anyone I know looking for a vehicle
Great service department customer service center. 👏
I was in dire need of a dependable mode of transportation and everyone here worked wonders in a short time frame God bless Infinity of Lubbock and all that are connected to it God worked a miracle yesterday and Infinity of Lubbock were the serving and guardian angels Thank you so much
Nic the sales guy made it easy for me to purchase the car. He even stayed late for me so we could get the deal done. All in all my experience was great.
I’ve had multiple services done now and have had pleasant experiences each time. Staff is very friendly and helpful. Quality of work has been great.
The employees were very friendly and helpful. They answered all of my questions and were easy to work with. They were inviting when entering the business. They made the process of buying a new car very Simple.
They are great the only thing is that sometimes they don’t communicate well. I would have to keep calling to check on what was going on. But other than that they are great. Great costumer service. I’m happy I got my car fixed right. Thank you guys!!
I have had the most professional and helpful service at INFINITI of Lubbock. The staff are friendly, well informed and efficient!
Excellent customer service. Very professional. Pleasant and comfortable place
Very responsive. They sent a detailed video of the vehicle prior to the appointment and had it ready to view upon arrival. They worked with us on final pricing as well. Would absolutely recommend.
Abraham was very helpful and made my purchase go very smoothly and fast!
Great to work with when I service my vehicle!
Excellent service.would highly recommend!!
Great service and get things done quickly.
INFINITI of Lubbock is a stand out dealer ship!! We recently took our vehicle for service, the technician promptly took our vehicle and we were shown a very clean customer lounge where could wait. The service was completed promptly and our vehicle was vacuumed and washed! Great job! Highly recommend INFINITI of Lubbock! Staff was extremely friendly and very professional!!
Diagnostics on the engine exceeded expectations. Parts were ordered quickly and work completed before the completion date they gave me. Quality work!
Great service and friendly employees!
First time at INFINITI of Lubbock, and overall experience was great. Service advisor - Erica, was great and I was in and out quickly.
If you are in the market for a new car, go see David Abbott over here at INFINITI!!! AMAZING service and an all around good guy! Made the process smooth and easy! Best car buying experience I have ever had!!!
Received a recall notice for my infinity Q50. I live in NM and my daughter lives in Lubbock, so I thought I'd try this dealership. Erika was extremely helpful setting up my appointment over the phone. The service I received was fast, friendly and professional. Great service... Thank you.
Wait time was longer than anticipated.
Great sales people! Process was quick and stress free.
Absolutely the best car buying experience I have ever had. I’ve bought many cars and this has experience topped them all. I will only be buying from McGavock INFINITI from now on. David Abbott and James Hampton have earned a customer for life! I appreciate you all and highly recommend you all! Thank you again! We love our new QX80!
I love the people
The tire on my Infinity QX50S became flat. There isn’t a spare so I called and spoke with Erica Mendez. She made sure and verified she had the tire in stock and got me an appointment so that it could be taken care of the same day. She was great and so helpful.
Great customer service as always
Patrick is very friendly and gets me in and out quickly. The staff is very knowledgeable and takes care of any issue. I love going there.
Infinity of Lubbock does a fantastic job with my car every time! They were able to get me in fairly quickly when my “check engine” light came on and were able to get the issue fixed. They also took the time to clean the inside and outside of my vehicle. So thankful for their quick, kind, and fabulous service!
Extremely professional. Would definitely recommend them.
The workers were very helpful and knowledgeable. They completed the work on our QX80 in very timely fashion. Overall great experience!!!!!
I had a great experience purchasing a vehicle from Infinity of Lubbock. David, our salesman was awesome to meet and work with and from our experience I am sure that we will be back to get the next family vehicle from INFINITI of Lubbock!
Fast n friendly.
Very prompt and professional, excellent service
Great experience, nice facility and awesome car!
Great professional staff all the way around!! Thanks all!! Special thanks to Chris!!
Great customer service. Very friendly group.
Easy and professional
The staff and service are excellent! We called and they got us in the same day and completed the service in less than an hour. Always a great experience
Awesome team...great price, awesome professionalism..thank you Blake and Jay
The service department was professional. My car was handled with care. I was kept informed of the services performed and nothing was done without my approval. Very happy with the service.
Their gas and go program is out of this world. So simple to service your vehicle while making repairs to your vehicle with very little out of pocket expenses. Wonderful place to do business!!!
The customer service I received was exceptional. Tim and the financial advisors went above and beyond to ensure I could purchase my vehicle with cash. They truly made me feel like a valued member of the INFINITI family. Thank you to the best team in the car business! Ella
The service was great and taken care of quickly. The staff is always very friendly and helpful.
Excellent service Love going there
Awesome experience
Great Service!
Tim helped us find just the right car without a high pressure sales approach. We love our new QX50!
Great service! Promptly done
One of the fastest used car buying experiences I have had! Was in and out with my new to me car in less than 2 hours. They made it easy and painless!
We had a great experience buying a car at INFINITI of Lubbock! David went out of his way to help us get exactly what we wanted in a vehicle, not just to sell us a car. He and Jay were professional yet, laid back and fun to work with!! We might have even talked a little politics while we were there!! They had us in and out quickly! We will definitely go back to INFINITI of Lubbock for vehicle purchases in the future!
They were very thorough and time efficient! I love the detail they give and how they explain things to you.
Excellent, knowledgeable salespeople. No pressure, quick process
Erica Mendez was the best possible help I could’ve asked for! Got me in the perfect car for my daily needs at a great price ! Definitely recommend
I have been in multiple times and Erica is always so welcoming and such a great human being! Her customer service is 10/10.
I highly recommend INFINITI Service. I needed an oil change and a state inspection. Erica was kind and got me right in. I will be coming back.
I can always count on INFINITI they’re always there with a helping hand! Erica is services is absolutely amazing she is always ready to help with a smile on her face we definitely need more people like her in customer service! ☺️
Erica Mendez works at the Service Desk of INFINITI of LBK. She greets you with a smile & she’s there to help!! She will take great care of you. I would recommend this dealership to anyone looking for service or sales!!!
Erica helped us out and was great! Very sweet, and so kind!! Definitely will be coming back for service next time on my car.
Erica was amazing! Thank you for the help and making the service process so easy!
Erika did an amazing job helping me with what I needed!
10/10 customer service! I was really pleased with the care Erica had shown me in a stressful time. I will tell all my friends to go on over to Infinity!
I live two hours away from this dealership, when I reached out about what I was looking for over the phone, James helped me fast and efficiently with great pricing. I’m extremely happy with how easy they made the whole process without having to be there in person. And one I arrived they had everything ready and was done and out within an hour! Will definitely be recommending them to everyone I know!
This is the best car buying experience I have ever had. I have purchased many many cars in my lifetime including out of state vehicles. This transaction went quickly and I had the car in a different state within 2 days of signing. I had worked on another car out of state and a local vehicle at the same time and even the local one could not get it done this good and fast. James and Abraham made it happen and easily at that. Could not have been better. I WILL buy a vehicle from them again. Never a better experience!!!! ... Read More Google - Oct 20, 2024
We have been looking for a different vehicle for quite sometime, not in a hurry to buy as it was more important for us to find the right vehicle. The people at INFINITI of Lubbock have been fantastic to work with, their patience, kindness and understanding have been refreshing to see in today’s fast paced world. Specifically Abraham & David, were there to answer our questions and help during the process. We highly recommend this team.
Very knowledgeable about how to process our request. Everyone was very nice and helpful.
Second vehicle purchased at Infinity and hands down the best dealership I have ever purchased from. David Abbott was my sales manager and he is excellent. Jay Horn handled all of the financing and was incredible. If you want the best experience making a vehicle purchase go to INFINITI and speak with these gentlemen. They listen to what you want and actually help you make a major purchase that is beneficial to you. They do not push you to make a quick and indecisive decision. They work very hard to align your goals with theirs.
This was such a quick and easy way to purchase my new vehicle!! I am so pleased & I can’t wait for it to get to Albuquerque. Thank you Abraham and Jay
I’m very pleased with the sales staff. They were very professional.
Best service team! Always so nice and helpful!
Excellent customer service and very friendly!
Quality service.
Thank you for helping me get my car towed to you from Dickens and replace my tire!
They had us in and out in the time frame we gave. Only down side is our sales man never gave us his number/card. Only issue we had! Just would recommend to him to do that so we could refer people.
Very friendly and quick